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Terms and Conditions
When an order is placed, the customer has also accepted our
Terms and Conditions.
Ordering Information
Opening order $250 minimum; Re-order
$100 minimum. New customers must include their Sales/Use Tax
ID Number when submitting their initial order. Any items
ordered that do not meet the minimum ordering quantity will be
automatically adjusted to the appropriate minimum ordering
quantity.
Please submit your order to :
Fax : 636 583 4410, Phone : 636 583
1166, Email : order@thpcollections.com
Or contact your area Sales
Representative, if applicable.
Shipping, Delivery and Return Information
Shipping dates are estimated and subject
to product availability. Truck-Service Shipping is used for
delivery of furniture and oversized items. Trucking fees and
Fuel Surcharges are at the discretion of the trucking company,
these costs are forwarded to your invoice. The HomePort
Collections does not accept COD orders. All off shore
shipments are subject to additional shipping charges.
Any orders refused and returned to The
HomePort Collections will incur a 15% restocking fee, plus
applicable shipping fees. Unauthorized returns will not be
accepted. When an item arrives damaged, a damage report must
be immediately filed with the carrier’s driver. Defective
merchandise must be reported within 15 days to receive a 100%
credit for the defective item or a replacement.
Drop Shipping Information
Drop Shipment requests will be assessed
a $5 administration fee, plus a $5 fee for each piece of
furniture or oversized item that is drop shipped. The client
is responsible for additional residential delivery charges.
The HomePort Collections reserves the right to deny
inappropriate Drop Shipment requests or to refuse Drop
Shipment requests if the handling information is not available
when the order is placed.
Product Information
All items
are hand-made, therefore actual sizes, finishes and tones may
vary slightly. Since all items are individually constructed,
the individual pieces of assembly-required furniture are not
interchangeable with other items, even if they are the same
product. Please be careful to keep all hardware and items for
multiple pieces separate when assembling.
Payment Terms
All sales are FOB Union, MO. Wholesale
prices are subject to change without notice. First-time
clients must prepay by credit card or company check, which is
subject to clearance with our bank before shipping. All
transactions are to be paid in advance by credit card or
company check. The HomePort Collections accepts all major
credit cards. No personal checks are accepted.
Net 30 Day accounts are subject to
approval and a credit check. To apply for a Net 30 account,
please submit your professional credentials with a completed
HomePort Collections’ credit application form available in
this catalog, or on our web site at www.thpcollections.com.
Fax or email your net-30-day application.
A 5% penalty will be applied to all
invoices past 30 days due. All invoices not paid within 90
days will be turned over to a professional collections agency
and a lawyer. Customers are responsible for all
collection/legal fees associated with unpaid invoices, plus
the applicable penalties. |
