Important Shipping and Delivery Information

All shipments are FOB Union, MO. Wholesale prices are subject to change without notice.

Shipping dates are estimated and subject to product availability. Truck-Service Shipping is used for furniture delivery. Trucking fees and Fuel Surcharges are at the discretion of the trucking company. These costs are forwarded to your invoice, so please provide your preferred trucking carrier if you are not comfortable with The HomePort Collections’ house carrier.

The HomePort Collections do not accept COD orders.

All shipments to Alaska, Hawaii or Canada are subject to additional shipping charges. The HomePort Collections recommends USPS Economy Shipping, though this may lengthen delivery time.

Drop Shipment requests will be assessed a $5 administration fee, plus the client is responsible for additional residential delivery charges. The HomePort Collections reserves the right to deny inappropriate drop shipments.

Any orders refused and returned to The HomePort Collections will incur a 15% restocking fee, plus applicable shipping fees.
 

Unauthorized returns will not be accepted. Defective merchandise must be reported within 15 days to receive a 100% credit for the defective item or a replacement. When an item arrives damaged , a damage report must be immediately filed with the carrier’s driver.

All items are hand-made, therefore actual sizes, finishes, and tones may vary slightly. Since all items are individually constructed, the individual pieces of assembly-required furniture are not interchangeable with other items, even if they are the same product.

Please be careful to keep all hardware and items for multiple pieces separate when assembling.

Ordering Information

Opening order $250; Re-order $100. New customers must include their Sales/Use Tax ID Number when submitting their initial order.

Please submit order to :

- Fax : 636 583 3442

- Phone : 636 583 1166

- Email : order@thpcollections.com

- Your area Sale Representative, if applicable

Payment Terms

First-time clients must prepay by credit card or company check, which is subject to clearance with our bank before shipping. All transactions are to be paid in advance by credit card or company check. The HomePort Collections accepts all major credit cards.

No personal checks are accepted.

Net 30 Day accounts are subject to approval and a credit check. To apply for a Net 30 account, please submit your professional credentials with a completed HomePort Collections’ credit application form printed from our website at www.thpcollections.com. Fax your application information to 636 583 3442 or email it to info@thpcollections.com.